Our Privacy Commitment
At Satellite Dish Montreal and AXAGEN Inc. we know how important it is
to protect your personal information. Whether you are shopping with us
online or in person, we want to make every customer experience safe and
secure. In keeping with that goal, we have developed this Privacy Policy
to outline our guidelines for the collection and use of personal information.
Who is Satellite Dish Montreal?
Satellite Dish Montreal is a wholly-owned subsidiary of Satellite Dish
Montreal Inc. This policy applies to Satellite Dish Montreal Inc., AXAGEN
Inc. and all of their divisions.
What information does Satellite Dish Montreal
collect and how is it used?
At Satellite Dish Montreal, we collect two types of information:
personal information and non-personal information.
With your consent we may use your personal information
for a number of different purposes, for example to:
fulfill requests for products, services or information;
provide customer services;
administer contests or promotions;
offer new products and services;
measure and improve the effectiveness of the Web Sites or our marketing
endeavours; and
tailor the online or in-store offerings to your preferences.
We may also collect and summarize customer information
in a format that no longer identifies the individual for statistical purposes.
Personal information typically includes your name, address,
phone number, and email address. You can always choose not to provide
us with any of your personal information. However, if you make this choice,
we may not be able to provide you with the product, service, or information
that you requested. For example, we can only offer you a credit card if
you have provided us with certain financial information.
Non-personal information does not identify you as an
individual. For example, we may ask you for your postal code to assist
us with planning our flyer distribution.
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Your implied consent
In some cases, your consent is implied if we ask you
to provide personal information with a stated purpose. For example, we
can only deliver the product you have purchased if you provide us with
your address and phone number.
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Your express consent
In other cases, we will ask you to give your express
consent to use your personal information to advise you of products or
services that may be of interest. You always have the opportunity to "opt
out" of having your information used for this purpose.
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Withdrawing your consent
If you have "opted in" or subscribed to one
of our newsletters or mailing lists, we will always provide you the opportunity
to "opt out" or unsubscribe. For example, each e-mail we send
you will tell you how to decline further e-mail.
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Information Satellite Dish Montreal collects
from you
Listed here are some examples of the ways that we collect
information about you and how we use it:
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In-store purchases
When you purchase a Satellite Dish Montreal product or
service, you may need to provide us with contact and payment information
(such as credit card information) so that we can process your request.
Examples where we need contact information include delivery services,
product servicing, in-home installations, warranty coverage, and rebate
requests. If we collect this information, we will also ask for your consent
to use this information to send you promotional information on products
and services.
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Returns
When you return products to Satellite Dish Montreal,
you will be required to provide contact and payment information (such
as credit card information) to permit authentication of the transaction
and reconciliation of accounts.
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Sign-up for newsletters or updates
Satellite Dish Montreal also offers a variety of newsletters.
You can choose to subscribe by visiting the website or when shopping in
our stores. To enroll, we will collect your contact information (such
as name and email address). This information will only be used to send
you the newsletter.
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Rebates
Many of the products you purchase through Satellite Dish
Montreal are offered with rebates. To claim your rebate, you will usually
be asked to provide your name, address, email address and proof of purchase.
You may also be asked by either Satellite Dish Montreal or the vendor
to provide your consent to be added to promotional mailings and newsletters.
Your consent is not a condition of receiving the rebate.
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Participate in a contest, promotion, or survey
From time to time, we may run contests, promotions, or
surveys. If you participate, you may be asked for contact information
as well as additional optional survey information (for example, product
preferences). Information from contest entries will be used to contact
you if you win. We may also summarize survey information in a manner that
no longer identifies the contest entrants for analysis, but will not share
personal information from entries. All contests are subject to rules that
will be available with each particular contest.
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The website
While using the website, you may be asked to voluntarily
provide certain personal information (such as your name, email address,
postal address, telephone number, or credit card information). We use
this information to complete your transaction and to apply for access
to certain special features and functions of the website. If you choose
not to provide requested personal information, you will not be able to
use certain features of the websites and you will not be able to engage
in transactions through the website.
With any of the services on the website, we may also
use your personal information to contact and correspond with you and to
respond to your inquiries. With your consent, we may send to you, from
time to time, email or other communications regarding goods or services
we believe will interest you.
All references to the website in this Policy means www.SatelliteDishMontreal.com
or any related Satellite Dish Montreal sites.
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Information Satellite Dish Montreal collects
automatically
Like many other websites, we automatically collect certain
non-personal information regarding website users that does not identify
you. Examples include the Internet Protocol (IP) address of your computer,
the IP address of your Internet Service Provider, the date and time you
access the website, the Internet address of the website from which you
linked directly to the website, the operating system you are using, the
sections of the website you visit, the website pages read and images viewed,
and the content you download from the website.
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Cookies
The website uses "cookies", a technology that
installs a small amount of information on a website user’s computer to
permit the website to recognize future visits using that computer. Cookies
enhance the convenience and use of the website. For example, the information
provided through cookies is used to recognize you as a previous user of
the website (so you do not have to enter your billing information every
time), to offer personalized web page content and information for your
use, to track your activity at the website, to respond to your needs,
and to otherwise facilitate your website experience. You may choose to
decline cookies if your browser permits, but doing so may affect your
use of the website and your ability to access certain features of the
website or engage in transactions through the website.
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Tracking information
We may use non-personal information to compile tracking
information reports regarding website user demographics, website traffic
patterns, and website purchases, and then provide those reports to advertisers
and others. None of the tracking information in the reports can be connected
to the identities or other personal information of individual users. We
may also link tracking information with personal information voluntarily
provided by website users. Once such a link is made, all of the linked
information is treated as personal information and will be used and disclosed
only in accordance with this Policy.
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Links to other websites
Our website may contain links to other websites or Internet
resources. When you click on one of those links you are contacting another
website or Internet resource. Satellite Dish Montreal and AXAGEN Inc.
have no responsibility or liability for or control over those other websites
or Internet resources or their collection, use and disclosure of your
personal information.
We encourage you to read the privacy policies of those
other sites to learn how they collect and use information about you.
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Does Satellite Dish Montreal disclose the information
it collects?
Satellite Dish Montreal or AXAGEN Inc. do not sell your
personal information. However, we may share your information with third
parties acting on our behalf or as permitted or required by law.
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Disclosure to service providers
Satellite Dish Montreal may share your personal information
with certain service providers in order to provide products and services
to you, to verify and validate information, and to address customer service
matters. Examples of service providers include credit card issuers, product
service depots, warranty providers, and delivery services. To reduce the
risk of fraud or misuse of personal information, Satellite Dish Montreal
may also verify your personal information, including but not limited to
your address and credit card information, with third party service providers.
We will use reasonable efforts to ensure that your personal information
is used in a manner that is consistent with this Policy. If you do not
wish us to provide your personal information to those service providers,
we may be unable to process your transaction.
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Supplementing information
From time to time we may supplement information you give us with information
from other sources, such as information validating your address or other
available information you have provided us. This is to help us maintain
the accuracy of the information we collect and to help us provide better
service.
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Legal Disclosure
Satellite Dish Montreal may disclose your information as permitted or
required by law; for example:
to a government institution or other person or entity that has asserted
its lawful authority to obtain the information;
where we have reasonable grounds to believe the information could be useful
in the investigation of unlawful activity;
to comply with a subpoena or warrant or an order made by a court, person
or entity with jurisdiction to compel the production of information;
to comply with court rules regarding the production of records and information;
and
to our legal counsel.
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How does Satellite Dish Montreal protect my information?
The security of your personal information is a high priority for Satellite
Dish Montreal and AXAGEN Inc. We maintain appropriate safeguards and current
security standards to protect your personal information, whether recorded
on paper or captured electronically, against unauthorized access, disclosure,
or misuse.
Although we cannot take responsibility for any theft, misuse, unauthorized
disclosure, loss, alteration or destruction of data by a third party,
we take reasonable precautions to prevent such unfortunate occurrences.
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How can I verify my information?
You can check your information to verify, update, or correct it, and
to have any obsolete information removed. If you created an account on
SatelliteDishMontreal.com, you can access and change your online personal
information.
You can also ask to review any of the information that we have retained,
how we have used it, and to whom we have disclosed it at any time by contacting
us at info@satellitedishmontreal.com
. Subject to certain exceptions prescribed by law, and provided we can
authenticate your identity, you will be given reasonable access to your
personal information, and will be entitled to challenge the accuracy and
completeness of the information and to have it amended as appropriate.
You can also ask us to change your preferences regarding how we use or
disclose your information, or let us know that you do not wish to receive
any further communication from us.
Some requests may involve extensive costs to Satellite Dish Montreal.
As a result Satellite Dish Montreal, may request the inquirer to absorb
some or all costs of the inquiry prior to conducting a review.
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When is my information removed?
We keep your information only as long as we need it for the products
and services you’re using and for a reasonable time thereafter or to meet
any legal requirements. We have retention standards that meet these requirements.
We destroy your information when it is no longer needed, or we remove
your personally identifiable information.
You can also request that we remove your information from our records.
Subject to our requirements for continued retention of your information,
for example, for billing, audit, or warranty purposes, we will make every
reasonable effort to honour your request.
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How can I contact Satellite Dish Montreal?
Satellite Dish Montreal and AXAGEN Inc. are responsible for all personal
information under their control. If you have any questions, concerns or
complaints about the privacy policies please contact us at the below:
Email: info@SatelliteDishMontreal.com
or info@axagen.com
Call us at: 514-223-3442 or 514-551-9717
Write us at:
Satellite Dish Montreal
Montreal Store: 8398 St-laurent Blvd., Montreal, QC, Canada
West-Island Store: 4815 St-Charles Blvd., Kirkland, QC, Canada
AXAGEN Inc.
4999 St. Charles Blvd., suite 102
Montreal, QC H9H 3M8, Canada
If you no longer wish to be contacted with the cool trends in technology,
noteworthy entertainment and fun, great savings, exclusive online offers,
and invitations to special events, e-mail us at info@satellitedishmontreal.com
or info@axagen.com
We will respond to your request or investigate your concern as quickly
as we can.
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Will this Privacy Policy change?
To accommodate changes in our service, the technology, and legal developments,
this Policy may change over time. We may add, change, or remove portions
of this Policy when we feel it is appropriate to do so. Whenever we update
this Policy we will change the date on the Policy to indicate when the
changes were made.
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